Return Policy

Zyra E-Commerce sells overstock, open-box, clearance, and liquidation merchandise across two brands: Zyra Auctions (live online auctions) and ALFA Outlets (our storefront and Fredericksburg, VA outlet). Because much of our inventory is one-of-a-kind and sold below retail, return terms depend on how you bought the item. Please read the section that applies to you.

1. Auction purchases — all sales are final

All Zyra Auctions sales are final. When you place a bid you are making a binding commitment to purchase, and winning lots cannot be returned, refunded, or exchanged. Each listing describes the item's condition (new, open-box, refurbished, or as-is) along with photos — please review these carefully and ask questions before bidding. The only exception is an item that arrives materially different from its listing (see Section 4).

2. Storefront & outlet purchases

Items bought through the ALFA Outlets storefront or in person that are not marked "Final Sale" or "As-Is" may be returned within 7 days of pickup or delivery, provided they are:

• in their original condition, unused, and complete; and
• returned with all original packaging, parts, tags, and accessories; and
• accompanied by your order number or receipt.

Approved returns are refunded to your original payment method, or issued as store credit if you prefer. We do not charge a restocking fee on eligible returns in original condition.

3. Items that cannot be returned

• All auction winnings (see Section 1)
• Items marked "Final Sale," "As-Is," or "Clearance"
• Items that have been used, installed, assembled, altered, or damaged after pickup or delivery
• Gift cards

4. Damaged, defective, or not-as-described items

If an item arrives damaged, defective, or materially different from its listing, contact us within 48 hours of pickup or delivery at support@zyra.eco with your order number and photos of the issue. If we confirm the problem, we will make it right with a repair, replacement, or full refund — including any return shipping — regardless of the sections above. This does not limit any rights you have under applicable law.

5. How to return an item

1. Email support@zyra.eco with your order number and the item(s) you wish to return so we can confirm eligibility and give you a return authorization.
2. Local pickup orders: bring the item and your order confirmation to our outlet at 230 Industrial Dr, Suite H, Fredericksburg, VA 22408 during business hours (Mon–Sat, 10:30 AM – 5:30 PM).
3. Shipped orders: ship the item back to the address we provide. You are responsible for return shipping unless the return is due to our error or a damaged/defective item (Section 4). We recommend a trackable method — we cannot refund items lost in return transit.

6. Refund timing

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method. Depending on your bank or card issuer, it may take a few additional days to appear on your statement. Store credit is issued immediately upon approval.

7. Exchanges

Because most items are one-of-a-kind, we do not offer direct exchanges. To swap an item, return the eligible original and place a new order.

8. Questions

Email support@zyra.eco or call (540) 287-0493 during business hours. We are happy to help before you buy or bid.