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230 Industrial Dr, Suite H, Fredericksburg, VA 22408
(540) 287-0493

Mon–Sat: 10:30 AM – 5:30 PM

support@zyra.eco

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© 2026 Zyra E-Commerce LLC. All rights reserved.

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Terms of Service

Last updated: July 11, 2026

1. Who we are & acceptance

These Terms of Service ("Terms") govern your use of the websites, storefront, and auctions operated by Zyra E-Commerce LLC ("Zyra," "we," "us"), a Virginia limited liability company, including our Zyra Auctions and ALFA Outlets brands. By accessing or using our site, creating an account, placing a bid, or making a purchase, you agree to be bound by these Terms and all applicable laws. If you do not agree, please do not use the site.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to bid or buy. By using the site you represent that the information you provide is accurate and that you are using the site for lawful purposes.

3. Your account

Some features require an account. We use passwordless (magic-link) sign-in, so keep access to your email secure. You are responsible for activity that occurs under your account and for keeping your contact and payment information current. Notify us at support@zyra.eco if you suspect unauthorized use.

4. Auctions & bidding

  • Bids are binding. When you place a bid you make a binding offer to purchase the item at that price. If you are the winning bidder when the auction closes, you are obligated to complete the purchase.
  • Winning & payment. The highest qualifying bid at close wins, subject to any applicable reserve. Winning bidders must pay in full through our checkout within the stated payment window.
  • All auction sales are final — no returns, refunds, or exchanges, except for items that arrive materially different from their listing (see our Return Policy).
  • Soft close. Anti-sniping protection may extend an auction's end time when bids arrive in the closing moments.
  • Non-payment. Failure to pay for a won lot may result in cancellation of the sale, suspension of bidding privileges, and forfeiture of future bids.
  • We may cancel, re-list, or reopen an auction and reject or retract bids in cases of obvious error, technical malfunction, or suspected fraud or manipulation.

5. Products, condition & pricing

Our inventory is largely overstock, open-box, refurbished, clearance, and liquidation merchandise, and much of it is one-of-a-kind. Each listing describes the item's condition and includes photos; items are sold in the condition described. Prices are in U.S. dollars and may change at any time before purchase. We work to keep listings accurate, but if an item's price or description contains an obvious error, we may correct it, and we may cancel and refund an order placed on the erroneous terms.

6. Payments & taxes

Payments are processed by Stripe; by paying you authorize the charge to your selected payment method. We do not store full card numbers. Applicable sales tax is calculated at checkout based on your fulfillment location and destination.

7. Fulfillment & returns

Orders are fulfilled by local pickup in Fredericksburg, VA or by shipping on eligible items, as described in our Shipping & Pickup Policy. Returns and refunds are governed by our Return Policy. Both policies are incorporated into these Terms.

8. Acceptable use

You agree not to use the site to engage in fraud or bid manipulation (including shill or collusive bidding), to interfere with or disrupt the platform, to use bots or automated means to bid or scrape data, or to violate any law or the rights of others. We may suspend or terminate accounts that violate these Terms.

9. Intellectual property

The content on this site — text, images, logos, and software — is the property of Zyra E-Commerce or its licensors and is protected by applicable intellectual property laws. You may not reproduce or use it without permission, except for personal, non-commercial use of the site.

10. Disclaimers

Except as expressly stated and as required by law, the site and items are provided "as is" and "as available," without warranties of any kind. This does not exclude any warranty or right that cannot be excluded under applicable law.

11. Limitation of liability

To the fullest extent permitted by law, Zyra E-Commerce will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site. Our total liability for any claim relating to an order will not exceed the amount you paid for that order.

12. Governing law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Virginia.

13. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date above. Your continued use of the site after changes take effect constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms: support@zyra.eco · (540) 287-0493 · 230 Industrial Dr, Suite H, Fredericksburg, VA 22408.