Last updated: July 11, 2026
Zyra E-Commerce is based in Fredericksburg, Virginia. Most orders are fulfilled by free local pickup at our outlet, and shipping is available on eligible items. You choose your fulfillment method at checkout.
Pick up your order at our warehouse outlet:
Orders are typically ready the same or next business day — we will email you when yours is ready. Please pick up within 7 days of the ready notice; if you need more time, just email us. Auction lots must be paid in full before pickup.
Where shipping is offered on an item, you will see a shipping option at checkout with live carrier rates calculated for your address. We ship within the United States via trusted carriers (such as USPS and UPS), and you will receive tracking once your order ships.
Some items cannot be shipped and are available for local pickup only — for example, oversized or heavy furniture and appliances, fragile one-of-a-kind pieces, and certain hazardous or restricted goods. When an item is pickup-only, its listing and checkout will indicate so, and no shipping option will appear.
We pack orders carefully, but if something arrives damaged, contact us within 48 hours of delivery at support@zyra.eco with your order number and photos of the packaging and item. We will work with you and the carrier to make it right — see our Return Policy.
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect address, but we will always try to help. If a package is returned to us as undeliverable, we will contact you to arrange reshipment (additional shipping may apply) or a refund of the item.
Email support@zyra.eco or call (540) 287-0493 during business hours.