Authenticity & Sourcing

Zyra E-Commerce LLC is a liquidation and returns retailer in Fredericksburg, Virginia. We buy merchandise in bulk through brand and retailer liquidation programs and resell it — customer returns, overstock, closeouts and end-of-season goods — at prices set by condition and demand.

Every item we sell was purchased through a documented supply chain. We buy lots directly from brand and retailer liquidation programs — including B-Stock, the liquidation marketplace where brands and major retailers list their own returns and overstock — and we keep the purchase records for each shipment: the vendor, the lot, the date received and the item counts.

We do not buy from unverified sources, and we do not source goods from gray-market suppliers. What arrives in our warehouse is what we list.

Merchandise is processed through our own warehouse. Each shipment is logged at intake, each unit is handled and inspected by our staff, and its condition is graded before it goes on sale. Condition is stated on every listing — a returned or open-box item may show signs of handling or repackaging, and we say so rather than hide it.

We photograph the items we receive in our own warehouse. Where that work is complete, the listing shows the unit we hold in stock. We are completing in-house photography across the full catalog; until then, some listings still carry manufacturer or retailer catalog photography, which is being replaced with photographs of the actual unit.

Every product image is hosted on our own infrastructure — we do not hot-link product photography from other websites.

Brand names, model numbers and product names appear on our listings for one reason: to identify the genuine product being sold. Where a listing is found to misdescribe an item, we correct the listing and withdraw the item from sale.

Zyra E-Commerce is an independent reseller. We are not affiliated with, sponsored by or endorsed by the brands we carry, and we are not an authorized dealer of those brands. All brand names and trademarks belong to their respective owners. Manufacturer warranties may not apply to goods purchased through liquidation channels. Our return policy governs every order, and if an item arrives damaged, defective or materially different from its listing, tell us within 48 hours of pickup or delivery — once we confirm the problem, we make it right with a repair, replacement or full refund.

It is our policy never to sell:

• Counterfeit, replica or imitation goods, in any category.
• Items described with pass-off wording — “knock off”, “replica”, “imitation”, “faux” — or carrying brand-stuffed keyword walls (a stack of other manufacturers' brand names and model numbers), or anything styled to imitate a brand it is not.
• Items we cannot trace to a purchase record.

If we identify any such item, it is withheld from Google Shopping and never exported, and the listing is corrected or the item is withdrawn from sale.

Listings submitted to Google Shopping pass an automated compliance check before export: accurate brand attribution, verified product identifiers where we have them, images hosted on our own infrastructure, and no imitation or pass-off wording. Items that cannot meet that standard are not submitted.

Need proof of purchase or provenance for a specific item? Contact us with the product number and we will provide the relevant purchase record: support@zyra.eco or (540) 287-2427. Documentation for our supply chain — purchase records, lot manifests and intake photographs — is available on request.

Zyra E-Commerce LLC · Fredericksburg, Virginia